I would like to Thank both Jeff and Pat for the expert work they did on my snow thrower.
I emailed them to schedule an appointment to fix my snow thrower that I thought needed some serious work. When Jeff and Pat arrived, they looked over my snow thrower, LISTENED to what I thought the problem was, examined the snow thrower and told me that it was not as serious as I thought it was and said, “it only needed to be tuned up.” Was I delighted to hear that, not only were they prompt and professional, they truly provide top, professional customer service and fixing my snow thrower in a quick, professional manner. They mentioned the electric starter was “shot” and would need replacing, I gave them to the “go ahead” for the replacement. It took them less than an hour to get my snow thrower ready for the winter of 2014/2015. I would highly recommend them for any work and would certainly use them for any future lawnmower, throw shower or other small engine service I would require.
Thanks again, for the wonderful service.
NEW***April 2014, Burnsville, MN
Fantastic service, great prices. Jeff picked up the tractor and fixed the oil leak issue that another company did not. Service was very professional and prompt. I give them my highest recommendation for service and integrity.
NEW***February 22, 2014, St. Louis Park, MN
My house is apparently out of this company's service area - but they were quick and professional in responding, and even provided a possible solution my problems.
I e-mailed this company to inquire about servicing a snowblower that is broken. They wrote back during the same day; unfortunately I am out of their service area, but were kind enough to include what they think the problem might be and what I could try to fix it. Surely free advice can't be an everyday practice, but it was much appreciated given the urgency of my situation (SO much snow!). I wish I could use this company, and would definitely recommend them to others!
NEW***February 20, 2014, Inver Grove Heights, MN
My snow blower decided to eat a newspaper. I have a 5 year warranty from the company I purchased it from, but because this was accidental damage, the warranty didn't cover this. They also couldn't give me an estimate for how much the repairs would be, but that there would be between a $90-$110 trip charge/diagnostic fee, and then they'd tell me how much for repairs. Not wanting to do that, I spent over 2 hours trying to unjam the paper from the impeller, with no luck. After searching on Angie's List, I called Mobile Engine Doctor. I spoke to Emily and she gave me an estimate over the phone, letting me know that there could be some additional charges if a belt needed to be replaced.
Jeff showed up shortly after 8am. He took the snow blower down to the "Mobile Workshop" and cleared the newspaper jam and changed the oil, all in under 40 minutes. There were no surprise charges, and the whole thing cost less than the diagnostic fee the other company wanted.
We are supposed to get 10"-12" of snow tonight, and now I don't have to worry about shoveling. Great Job!
NEW***February 19, 2014, Prior Lake, MN
I was very pleased and will definitely use this service again. I have a large snowblower that will fit in my minivan, but I need help to get it loaded. So, based on ratings and convenience I tried this mobile repair service. I inquired through their website. I indicated I was in no hurry, but they responded faster than I expected and were able to fit me in before the big snowfall on Feb. 20. I'd had trouble starting the snowblower. Also, found that I had a gas leak. Jeff got the motor running, found and repaired the leak and replaced a gas line valve that was questionable. I'm a curious sort, and he was great about answering my questions and explaining things. He identified that my shutoff switch was shot. I was pleased that he took a practical, free approach to giving me an alternative method of shutting off the unit instead of offering to search for expensive parts for an old snowblower. I felt the charge for his service was very reasonable and saved me a lot of hassle and time by doing the repair at my house.
NEW***January, 2014 A.H. Minneapolis, MN
I found this company for my parents who needed their snowblower fixed. It took him about 40min to fix the problem.They couldn't say enough good things about him. He showed up on time. He was a pleasant business man. My dad says his snowblower is working better than ever now.
November 2013 R.H. Apple Valley, MN
I made the appointment about a week prior to the appointment; the night before they provided me with a one hour time window for the service, and the technician showed up right on time. He evaluated the snowblower, told me what he would do and what he might have to do and we agreed on a price that if it was going to exceed that we wouldn't do anything but rather would get a new machine. He determined it did a new carburetor, and that was about $80 of the cost. He adjusted the skids and all controls and belts so that it worked like a champ. It took about two hours and was a total of $199.84 for parts and labor, which I thought was reasonable given what he did and the fact that he did it right at my house (I don't have a vehicle capable of transporting a snowblower.) I am very happy with the service I received, and have no qualms recommending Mobile Engine Doctor.
October 2013 F. H. Savage MN
I'm one of the few Minnesotans that doesn't own a truck or an SUV. So transporting a mower to a shop is a bit of a chore in a four door sedan. Since the Mobile Engine Doctor comes to my home, it seemed like a perfect solution to my problem. He showed up at the appointed time towing his shop in a trailer. He got to work on my driveway and in about an hour the mower was tuned up. He changed the oil, filter, and spark plug; sharpened and balaned the blade; and cleaned up the mower. It's running better now than it has in a long time. The price was about the same as taking my mower in to have it tuned up.
August 2013 K.T Minnetonka, MN
This was a fantastic experience. They deserve all the "A" ratings they receive. Communication prior to and during was excellent, Repairman, Jeff, was ridiculously knowledgeable. I really felt like my mower was in good hands - and it was. Started right up tonight! Price was very reasonable. Highly, highly recommend. This is a very professional service and the immediate repair and at-home service is simply wonderful. Looking forward to handing out their card.
June 2013 T. S. Mendota Heights, MN
I had them come out to my house in the summer for an annual check up on my 46" lawn tractor and bought new blades. Included new Spark Plug, Fuel Filter, Air Filter, Oil Filter, 2 Quarts oil, New Blades and a $15 charge for a deck over 42".
Awesome service. Very convenient, easy to schedule and no interruption to my day. I'll use them from here on out and plan to use them soon for my snow blower.
3/7/13 Saeed K, Lakeville
I have three snow blowers and this winter neither one would start/ work. Since these bowers are big and heavy, it was absolutely an arduous task for me to bring them to a repair shop. I called around just like anyone else and got nowhere until I came across the "Mobile Engine Doctor" team. They are real professionals and are actually kind hearted people who firmly believe in Great Customer Service.
This winter has been hard and we have had lot of snow in Minneapolis. Even with such a high demand for their work and extremely busy schedules, it was easy to get an appointment for within a week.
After I made the appointment, we learned that a big snow storm is headed our way. In anticipation of that storm, Emily who I believe is a part owner, contacted me and asked me if I would like to get at least one of the three blowers fixed before the storm arrives. I of course welcomed that generous offer and so the owner Mark came to my home and fixed one of the blowers so I may not have to do all that shoveling manually. He is good at what he does because it did not take him more than half an hour to get that blower going.
The other two were fixed later by Jeff who is equally qualified, professional and a gentleman.
Wow, where do you see this kind of care and service these days? So Emily, Mark and Jeff thank you so much for your professionalism, kindness, and great quality of work, diligent efforts and a great PRICE. I appreciated it and I will be your customer for the rest of my life.
3/20/13 Jim B, Burnsville
I would definitely use your service and recommend it to others. Yours is a quality, well-run service.
Thank you, again, for coming out the same day! That was exceptional service!
3/7/2013 Shalako D, Farmington
I wanted to send a quick note to let you know that the snow blower is fixed and working. Thank you!!! Should we get another big snowfall, my ' back ' and I thank you in advance. =). Your Tech that came out was great and gave me options as to what we could do. He was friendly and knowledgeable.. I want to thank you and your tech for being friendly, helpful and making it affordable. I plan on using you guys to get my lawn tractor tuned up for Spring. Thanks again.
2/21/12 Debbie P, Richfield
Thank you so much for fixing my old snow blower. It’s one of the larger ones in the neighborhood and from time to time my neighbors will use it to simply get through the “grader hump”. I had no idea what was wrong – but am thankful it’s once again up and running, (we all are). I am appreciative of your “mobile service” and of your small engine repair expertise. Thank you
2/23/13 Bob A, Eagan
Thanks much for the quick response to my snow blower problem!!! You have a great service and I hope lots of customers are taking advantage of it and your business is doing well. I've tried to pass on your cards and tell my neighbors about your great customer service. Hopefully you can keep "Big Pete" (my snow blower) and my old Lawn Boy lawn mower going a while longer.
12/7/12 Diane M, Elko
Thank you so much!!
Please let Mark know how much I appreciate all the work he did to get our "mouse attacked" snow blower up and running!!
- A loyal consumer
12/3/12 Jay E, Chanhassen
Thanks for coming out to our house to fix the snow blower. I gave one yank on the cord this past weekend to test it out and it fired right up. Thanks also for combining the trip with another home in Chanhassen so that we could split the extra trip charge. I will definitely recommend your service to our friends and neighbors.
myself about $1700 dollars as I
was ready to give up on my lawn
tractor. Mark was able to fix
the problem (two problems) in
less than one hour. Local
hardware store was unable to fix
the problem with four attempts.
The service is dirt cheap too.
This is the real deal. (2012)
Update: Just had my 26 year old snow blower repaired on 1-4-13. It has never run better and I
would highly recommend Mobile
Engine MD for both snow blower
and lawn tractors. Brian H.